Refund Policy
We gladly accept cancellations.
Request a cancellation within: 4 hours of purchase.
Returns or Exchanges
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. We do not cover exchanges or returns for "change of mind" or for custom orders.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lunarkiwicollection@gmail.com.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return queries at lunarkiwicollection@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately, or within 24 hours, if the item arrives defective, damaged or if you received the wrong item, so that we can evaluate any issue and make it right asap.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.